Job description

ACCOUNT MANAGER

Job Title: Account Manager

Purpose: As an Account Manager the primary responsibility is to provide support to the Regional Team as a whole and to facilitate the flow of information and day to day tasks.

Reports To: Account Executive and Regional Director

Location: Elmhurst Office

RESPONSIBILLITIES

• The right candidate will have excellent follow up skills, ability to work independently and with a team, strong computer, client relationship and organizational skills.
• The opportunity for growth from this position has no limits!
• Handle complex customer inquiries taking accountability for delivering solutions.
• Effectively resolve issues that our vendor partners may have and continue to leave the lines of communication open so that we remain a trusted resource for our vendor partners
• Manage schedules and service reporting with our vendor partners.

· Providing timely and effective follow through, organization, and communication is essential.

• Create client specific training material for our vendor partners.

· Create and submit service proposals via Clients respective applications.

· Respond to customer concerns and requests in a timely efficient manor via telephone call and email.

• Ensure that vendor partners are following processes and returning all required documentation for work performed
• Routinely check-in with vendor partners to confirm that contract standards are being maintained.

· Provide thorough updates internally/externally as requested

• Responsible for escalating any concerns/issues/workflow that you are not able to resolve independently

· Work with a team to coordinate on shared documents and group projects.

• Responsible for situational sourcing inclusive of emergency situations and scheduled services
• Manage our internal platform by accepting and entering work orders
• Following up with our vendor partners to ensure that our clients service level agreements are being maintained
• Provide updates to internal management of any work order status updates as requested
• Ability to operate independently, and to perform multiple concurrent tasks and responsibilities while dealing with changing priorities and deadlines

QUALIFICATIONS

• High School Diploma or GED College degree preferred
• Minimum of 1-3 years customer service-related experience
• Proficient in Microsoft Office/Google Workspace specifically Gmail, Excel/Google Sheets & Word/Google Docs
• Client relationship skills
• Organizational skills, including attention to detail and accuracy
• Must be dedicated to the highest quality and customer satisfaction
• Excellent written and oral skills
• Ability to operate independently, under pressure, to perform multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness
• High level of commitment to customer service and teamwork
• Telephone skills and excellent verbal communication skills
• Must be willing to work both independently and in a team atmosphere
• Diaz Group Regional is a national facility maintenance company providing our clients with superior service.
• Our employees are provided comprehensive benefit options including Medical, Dental, Vision, Life Insurance, and more!
• We provide for learning and development of our team based on their job function and opportunities for growth.
• Come be a part of our growing team!

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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