Level

Job Location

Remote Type

Position Type

Travel Percentage

At Miles Partnership, we are passionate about travel and use the most effective, results-driven solutions to tell the stories of our destination clients and share experiences that inspire visitors. It’s an exciting time for us, as we continue to grow and add to our team. As such, we are currently seeking an Account Manager who demonstrates the following skills and brings the following experience:

• 3+ years of directly related marketing/advertising or project management experience
• Comprehensive understanding of creative processes and techniques – including digital platforms
• 3+ years of experience working with mid-senior level customers to understand the motivation, timeframe and acceptable level of effort for agency projects
• Knowledge of media planning and KPIs a plus, familiarity working against goals and budgets a must
• Able to manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments as needed
• Able to create & manage complex schedules with overlapping priorities and deadlines
• Possess experience with Web analytics systems (e.g., Google Analytics) or the desire to learn
• Experience managing monthly billing procedures and willingness to own the invoicing process
• Able to shift priorities quickly and examine issues both strategically and tactically
• Able to multitask, perform efficiently and well under tight deadlines
• Able to carry out detailed tasks and projects with minimal direction or supervision
• Willing to take direction, but also work independently
• Able to respond positively to customer feedback
• Able to communicate clearly and concisely, both verbally and in writing
• Able to effectively manage relationships, both internally and externally
• Display a dependable, strong work ethic
• Familiarity with Microsoft Office and Adobe Creative suites
• Technically proficient with Drupal Web content management systems
• Hospitality/tourism experience is a plus

Job Snapshot: The Account Manager performs in a highly visible role, coordinating the day-to-day tasks with Clients and the Creative/Production Team. The Account Manager organizes and manages the day-to-day workflow of all projects, acting as the liaison between the creative and production teams to work directly with the client and Account Director to communicate project status. Candidates must possess excellent communications skills with the ability to manage and communicate with a team of creative and technical professionals. A demonstrated history of simultaneously managing multiple programs and projects and able to thrive in a fast-paced, deadline orientated environment, adapting quickly to changing deadlines and always flexible in shifting tasks to meet deliverables. We offer a fun, fast paced, environment where every project is different.

Essential Duties:

• Represent Miles Partnership and client accounts in client meetings
• Manage day to day deliverables in collaboration with the client and production team
• Ensure all contractual requirements are consistently being met with the client
• Build relationships with stakeholders in the client’s tourism industry, as well as, explore new business opportunities
• Conduct project discoveries and gather technical requirements. Implement plans for new projects and programs
• Identify and provide ongoing key measurements. Analyzes reporting with suggestions for corresponding program adjustments.
• Coordinate with the production team to deliver products on schedule/budget
• Manage communication with the client, reporting on project status and deliverables
• Manage and maintain weekly status meetings/documents
• Manage resources and freelancers to assist workload of the production team
• Create and maintain project schedules
• Work with the Creative and Media teams and Account Director to develop project scopes
• Create and maintain tracking procedures for the contract/approved scopes
• Manage and process all invoices and own the billing process
• Create, maintain and circulate client and project status reports
• Responsible for internal and external documentation/communication of agreements, account details and deliverables
• Support Account Director in maintaining and growing quality client relationships - identify potential business opportunities
• Responsible for keeping Account Director updated on issues of strategic/political importance

Location:

• ALASKA preferred -We are open to a remote candidate located in Pacific Standard Time

Travel Requirements:

• Occasional intra- and/or inter-state travel required, sometimes requiring an overnight stay

Other Requirements:

• In an effort to protect our employees and their families during these unusual times, proof of COVID-19 vaccination is required as a condition of employment. This means all individuals must be fully-vaccinated (i.e. two weeks after their second shot for a 2-dose vaccine such as Pfizer or Moderna, or two weeks after a single-dose vaccine such as Johnson & Johnson) to be employed with Miles Partnership. Of course, we are willing to consider requests for accommodation on an individualized basis. Any medical information will be kept confidential.

Salary Range: $55,000 - 65,000 DOE

Benefits: Medical, Dental, Vision Insurance, Salary Continuance/Long Term Disability Insurance, Life Insurance, Accident Insurance, Cancer Insurance, Teladoc, 401k, Flexible Spending

Paid Time Away from Work: Holiday, Vacation, Personal and Sick Time, Parental Leave

Join a fun, collaborative, creative and passionate organization that offers their employees a variety of benefits, including:

• 401k matching contribution
• Generous PTO compensation and a flexible work schedule
• Paid company holidays
• Paid volunteer opportunities and company supported charitable events
• Comprehensive benefits package
• Dynamic work day – never boring and never the same
• Collaborative, creative and fun team environment with professional growth opportunities

Miles Partnership, LLLP is an equal employment opportunity employer.

http://www.milespartnership.com/