Charlotte Mecklenburg Library

Hickory Grove Branch

Salary Range: $51,227.20 - $76,840.80

Apply By: 9/13/2022

Position Summary
The Access Services Manager leads staff in providing quality customer service and promotes the library’s collections and services.

Hickory Grove is a neighborhood in Charlotte, North Carolina in the Eastern region of Mecklenburg County and is one of the best places to live in North Carolina for families and young professionals. Living in Hickory Grove offers residents a sparse suburban feel and complimented by many parks.

The Hickory Grove Branch Library is located in this vibrant and eclectic neighborhood which connects deeply with the immigrant community with everything from diverse restaurants and grocery stores to language immersion schools. The Hickory Grove Branch has a large world language collection for all ages with Spanish being the largest number of items represented in the collection. Additionally, ten other languages are represented including Vietnamese, Chinese, French, Japanese and Korean.
Hickory Grove Library is host to a variety of family oriented and cultural programming, as well as an effective social services connection to community programs assisting those in need of housing, employment, essential health needs, and medical services.

Essential Functions
Utilize integrated Library Systems software to create and access customer accounts.
Respond to inquires; serve as the liaison with patrons, library staff, and management.
Resolve customer complaints and problems; negotiate and authorize the reduction or cancellation of fees or administrative holds placed on delinquent accounts.
Project staffing needs; plan and delegate work; interviews, hires, assigns, and evaluates staff; resolve personnel problems; plan and conduct staff training and meetings. Assist with maintaining and updating of training manuals.
Perform circulation activities such as Collection maintenance, weeding, shelving, sorting, searching, retrieval of book drop, circulation reports preparation, filling requests/processing holds, resolves, and reconciling minor collection issues, etc.
Provide materials to appropriate location bins for transfer,
Provide research assistance to customers, helping them to gain access to both manual and computer-generated information.
Participate in a variety of meetings, committees, and other related groups to communicate information regarding services, information resources, continuing education opportunities, and/or other pertinent information as appropriate.
Pursue professional development by serving on committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent Library policies, procedures, and equipment.
May conduct programming internally as well as externally.
Serve as “Manager on Duty” when the Branch Manager is not on-site and will have fiscal responsibility for cash and financial reconciliations.

Minimum Qualifications
Experience: Minimum of one year of library service and administrative experience with prior supervisory and customer service experience.

Education: High School Diploma or equivalent.

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications
Demonstrated leadership in facilitating collaborative problem solving and group decision-making.
General knowledge of popular materials for all ages.
One (1) year of library service or administrative experience.

Knowledge, Skills and Abilities
Knowledge of
Working knowledge selecting, training, and evaluating staff.
Setting priorities, and scheduling activities.
Maintaining reports and records.
Working knowledge of public library computer hardware and software applications (e.g., online databases) and how they are accessed and used by staff and patrons for the benefit of locating materials in the collection.

Skills
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail

Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Excellent command of various computer applications including Microsoft Office Suite

Work Environment: Candidate will work in moderately noisy environment. Candidate will work some evenings and weekends.

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.