Job description
Unleash YOUR Potential With Us
As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.
Keon Testing Center
The Thomas L. Keon Testing Center is a fully secured testing facility that provides assessment flexibility and convenience to business students and their professors.
The Opportunity:
Responsible for daily (daytime) operations associated with the Thomas L. Keon Testing Center (KTC) and Finance Trading Lab (FTL); including management of staff, academic integrity documentation, assisting with budgeting, exam troubleshooting, technology troubleshooting, and other relevant testing/operational needs. In addition, responsible for the physical facilities of the KTC space located in Business Administration 2, Rooms 103, 104, 105, and FTL located in Business Administration 1, Room 148A; but not limited to the general operational oversight and equipment maintenance during shift.
Responsibilities:
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Manage and coordinate a large staff, in a high volume, fast-paced testing center including: Hiring, training, mentoring/coaching, scheduling, supervising, and evaluating OPS student and non-student employees who assist with the administration of academic and professional certifications in the KTC and FTL with limited direct supervision.
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Responsible for all operational components of KTC and FTL during daytime hours including; general troubleshooting of exams and Bloomberg terminals and overseeing customer service and relationship management between students, faculty, staff, and the general population. Communicates directly with students, faculty, and staff to resolve any operational service issues and plans for the needs of students and faculty for all testing.
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Oversees the implementation of effective and efficient testing procedures and systems.
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Use software (NetSupport, Milestone) to monitor and collect evidence of academic integrity incidents. Perform basic IT troubleshooting to diagnose issues and report proper issues to UCF IT for resolution.
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Provides administrative support including planning, evaluation, assessment, etc. of exams implemented by faculty. Coordinates with faculty, students, and staff for testing schedules and availability; creates and edits testing data for faculty and students.
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Compile reports of evidence for academic integrity incidents to send to faculty and/or Student Conduct when applicable.
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Assists in planning and implementing new policies to improve academic integrity, operations efficiency, staffing, etc.
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Develops and implements goals and strategies.
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Maintains inventory and prepares requests for office supplies.
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Research and learn new technologies relating to the exam administration.
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Performs other duties as assigned or deemed appropriate to accomplish the mission and functions of the KTC and FTL.
Minimum Qualifications:
Bachelor's or Master's degree and 2+ years of relevant experience
Preferred Qualifications:
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Knowledge of UCF hire procedures, as well as UCF Human Resource procedures.
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Moderate IT experience
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Management experience
Additional Application Materials Required:
- UCF requires all applications and supporting documents to be submitted electronically through the Human Resources website at www.ucf.edu/jobs. In addition to the online application, candidates should also submit a cover letter and a resume.
Special Instructions to the Applicants:
- If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
Are Benefits Important to You?
Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:
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Benefits packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
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Paid time off, including annual and sick leave and paid holidays
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Retirement savings options
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Employee discounts, including tickets to many Orlando attractions
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Education assistance
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Flexible work environment
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And more…For more benefits information, to go to the UCF Employee Benefits pageclick here.
Who Are We?
Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
College of Business Administration (CBA) - Testing Center
Work Schedule
Monday-Friday, 40 hours within testing center hours (7:00 AM - 12:00 AM). Nights and occasional weekends.
Type of Appointment
Regular
Expected Salary
$48,722.00 to Negotiable
Equal Employment Opportunity Statement:
As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf.
As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.
The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.
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