Job description

JOB
The Part Time Communications Officer is assigned to shift work in the Communications Center. The work involves the screening of requests for assistance in emergency and non-emergency situations. Direct supervision is received from the Shift Supervisor and Operations Manager, and general supervision is received from the Director.

EXAMPLE OF DUTIES
Receives emergency calls, gathers maximum amount of information in minimum amount of time, determines appropriate response, and dispatches emergency personnel accordingly. Comforting emotionally distraught persons and providing instructions.Maintain all requirements for training within the Center and any outside training required.Maintain good public relations with citizens and community agencies.Monitors radio networks continuously, responding to requests for assistance, maintaining the location and status of users activity, and transmits information to the appropriate users.Verifies, enters, maintains, documents and retrieves IDACS/NCIC information for county and other law enforcement and related departments/agencies, such as courts, Prosecutors, and Probation departments. Receives/transmits information pertaining to, but not limited to, criminal histories, driver's licenses, vehicle registrations, gun permits, missing persons, and stolen property. Contacts state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.Processes records such as, but not limited to, handgun permits and vehicle identification confirmation for the Indiana State Police Firearms section and the Indiana Bureau of Motor Vehicles.Maintains efficient operation of the Center's communications systems and other assigned equipment.Must be able to recognize and contact appropriate vendors during system failures. Be able to function properly during any/all system's failures.Provide pre-arrival instructions if necessary.Monitor all security systems and recording devices pertaining to the operations of the Center.Provide road and weather information upon request.Maintains current knowledge of county, including municipalities, subdivision, streets, businesses and telephone prefixes.Page all required fire department runs in regards to general tone, out of district, working incidents and hospital diversions.Perform weekly testing of the tornado alert system and backup generator when required. Assist public with random tours of the communications center.Update auxiliary data in the 911 system.Fax warrants and other information as requested to requesting agencies, as well as fire run reports.Personal Appearance - Uniform and equipment have a professional appearance including personal hygiene and grooming. Personal Conduct - Display conduct on and off duty that holds a positive and professional image within the Center and the community. Possess considerable knowledge of departmental rules and procedures as they relate to the Communications Officer role.Promotes goodwill and a positive attitude among fellow employees.Performs other related duties as may be assigned.

MINIMUM QUALIFICATIONS
High school diploma or GED equivalentSix months responsible work experience with some public contactOr an equivalent combination of education and experience.Must have prior experience in 911 Call Taking.Must have prior experience with the Motorola Premier One CAD System.Must have Priority Dispatch EFD and EMD certifications.

SUPPLEMENTAL INFORMATION
Knowledge of word processing and computer operations.Knowledge of local geography and surrounding areas.Ability to follow both oral and written instruction.Ability to speak clearly and pronunciate properly.Ability to react quickly and calmly in emergency situations.

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