23-58 Office Assistant (CA2) - Criminal Justice Department
Job description
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Department of Criminal Justice invites applicants for the position of Office Assistant.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The University offers more than 100 graduate and undergraduate programs in the sciences and mathematics, business and public management, arts and humanities, health sciences, education and social work, music, and interdisciplinary studies. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
As part of the College of Business and Public Management, The Department of Criminal Justice has been serving the criminal justice community since 1974. As one of the first academic criminal justice programs on the East Coast, the department has been and remains on the cutting edge of the discipline.
The Office Assistant coordinates and delivers a full range of administrative and office management services for the chairperson and faculty of the Department of Criminal Justice.
The ideal candidate will demonstrate excellent customer service skills, the ability to manage multiple priorities, and the ability to communicate effectively across a diverse population.
Responsibilities include:
Serve as first point of contact for students, faculty, parents, and visitors to the department- Answer incoming calls
- Maintain department email accounts and respond to routine inquiries
- Provide general information for students
- Assist students and faculty with general academic policies and procedures
- Assist with the building of courses and developing the class schedule and block scheduling for first-year students
- Maintain undergraduate practicum program database and processing of student paperwork
- Communicate department events and other department notices
- Maintain Department Chair calendar
- Schedule meetings and events
- Track budget expenditures
- Submit invoices and make payments
- Prepare office reports
- Generate PeopleSoft reports
- Maintain office inventory and order supplies
- Support faculty including copying, ordering textbooks, preparing travel vouchers, and assisting with classroom-related problems
- Support faculty hiring processing
- Maintain email distribution lists
- Update website information as needed
- Distribute mail
- Maintain department files including personnel records and student records
- Attend relevant workshops and training sessions
- Order forms for faculty evaluations
- Perform other related duties as assigned
- Six months as a Clerk 1 and educational development to the level of the eighth grade
OR - Completion of a high school business curriculum
OR - Any equivalent experience and/or training which provided the required knowledge and abilities
- Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
- Proficiency in standard office procedures and practices
- Attention to detail and accuracy
- Excellent oral and written communication skills
- Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
- Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
- Strong organizational skills including creating and maintaining logical organization of electronic files and folders
- Ability to understand and follow oral and written instructions and to maintain accurate records/notes
- A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
- Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
- Experience in an administrative or receptionist role
- Customer service experience
- Experience handling confidential information
- Excellent written communication skills
- Experience with higher education systems such as PeopleSoft, D2L, and BI
Ask about the opportunity to work from home and alternate work schedules.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter, resume and three references with contact information (All required for consideration).
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
HEALTH CARE COVERAGE through the Pennsylvania Employees Benefit Trust Fund (PEBTF)
MEDICAL COVERAGE – effective with date of hire or upon enrollment
AFSCME employees may choose between the Preferred Provider Organization (PPO) plan, a Health Maintenance Organization (HMO) plan available in their service area, or the Consumer Driven Health Plan (CDHP). Newly hired employees pay 5.0% of coverage cost until they begin optional participation in the Get Healthy wellness plan, which will reduce contributions to 2.0% with non-participants paying 5.0% of coverage cost. Employees hired on August 1, 2003 and after pay an additional buy plan cost for PPO plan. New hires that elect to cover dependents pay full cost for covering dependents the first six months of employment.
- PPO – Plan from Highmark Blue Shield includes office visits for in-network at $15 copayment for the primary care physician, $25 copayment for specialists, and services at 100% with no annual deductible or coinsurance; deductible and coinsurance applied to out-of-network providers.
- HMO – Most covered services paid in full if care is coordinated by primary care physician; care not coordinated by primary care physician is not covered. Copayments are $15 for the primary care physician and $25 for specialists.
- CDHP – Most covered services paid in full if care is provided in-network after meeting a $1,500 (single)/$3,000 family deductible. The PEBTF contributes $1,000 (single)/$2,000 (family) per year into a Health Reimbursement Account (HRA) – therefore, the out-of-pocket maximum in –network is $500 for single or $1,000 for family annually.
SUPPLEMENTAL BENEFITS PROGRAM – has a 6 month waiting period
- Prescription drug coverage
- Vision coverage
- Dental coverage
- Hearing Aid coverage
FLEXIBLE SPENDING ACCOUNTS
Pay for select medical and child care expenses on a pre-tax basis through payroll deductions. The Medical Reimbursement Account includes a debit card for immediate access.
GROUP LIFE INSURANCE
Term life policy provided by the Pennsylvania State System of Higher Education for permanent AFSCME employees is based on one-time salary up to a maximum of $40,000
VOLUNTARY LONG-TERM DISABILITY INSURANCE
Income protection equal to 60% of gross annual base salary to a maximum of $5,000 monthly benefit with an option for a 90-day or 180-day benefit elimination period.
VOLUNTARY GROUP LIFE & PERSONAL ACCIDENT INSURANCE
Optional Life and Accidental Death & Dismemberment (AD&D) insurance for eligible AFSCME employees and their family, with premium contributions made through payroll deduction. Maximum employee coverage is five times annual salary up to $500,000.
RETIREMENT PLAN OPTIONS (Choose one):
Defined Benefit Plan* - State Employees' Retirement System (SERS)
Retirement income is based on a fixed formula that considers your years of service, age, and final average salary. The retirement benefit amount for vested participants is guaranteed and not affected by the investment earnings of the plan. Participants are 100% vested after 10 years of service (5 years if enrolled prior to January 1st, 2011). Visit the SERS website http://www.sers.pa.gov for more information.
OR
Defined Contribution Plan - Alternative Retirement Plan (ARP)
Retirement income from the ARP plan is determined by your account balance at the time of retirement, which is comprised of your employee contributions (5% of salary), the State System contributions (9.29% of salary) and any investment earnings based on the performance of the investments you choose. Participants are 100% vested from date of enrollment. Employees may enroll in any of the three available vendors, Fidelity, TIAA-CREF or VALIC.
- The Public School Employees' Retirement System (PSERS) is a defined benefit plan for Pennsylvania's public school employees. If you are a current member of PSERS, the State System is able to continue your enrollment in PSERS or you may elect SERS and opt for multiple service which combines service in both SERS and PSERS to receive a single retirement benefit, or you may enroll in the ARP plan.
SUPPLEMENTAL RETIREMENT PLAN OPTIONS
Pennsylvania State System of Higher Education AFSCME employees have the option to contribute additional pre-tax funds for retirement. You can choose either or both a 403(b) plan (Tax Sheltered Annuity) and/or the 457 plan (Deferred Compensation). Roth 457 after-tax pay option is also available.
STATE EMPLOYEE ASSISTANCE PROGRAM
The State Employee Assistance Program (SEAP) is a confidential program which provides a wide range of no-cost services to address a broad range of problems. This program is administered by the Commonwealth's Office of Administration who has contracted with United Behavioral Health (UBH) to provide SEAP services. Employees and family members are entitled to up to three (3) counseling sessions at no charge. SEAP's phone number is 1-800-692-7459.
TUITION WAIVER
- The employee is entitled to total waiver at the university where they are employed up to 128 undergraduate credits
- The employee's spouse and/or dependents (to age 25) are entitled to total waiver at the university where the employee is employed up to the first undergraduate degree
ANNUAL LEAVE
Paid leave is earned based on a percentage of regular hours paid bi-weekly and the AFSCME employee's years of service. Newly hired employees are entitled to 7 days annually in the first three years of service.
SICK LEAVE
Paid leave is earned at 4.24% of regular hours paid bi-weekly which equates to 11 days annually.
PERSONAL LEAVE
- 1 day in the first calendar year of employment
- 1 day per half calendar year in the second year of employment
- 1 day per calendar quarter in third and subsequent years of employment
(Additional one day of personal leave for employees with more than one year of service who use no sick leave during the leave calendar year)
This summary highlights the Employee Health Program, Supplemental Benefits Program, and leave entitlements for Pennsylvania State System employees covered by the American Federation of State, County, and Municipal Employees (AFSCME) collective bargaining agreement. The benefits described are available to most employees; however, certain eligibility requirements must be met.
This summary is provided for general purposes only. Legal Plan Documents and the AFSCME collective bargaining agreement will govern any discrepancies that may arise. For additional information concerning health and supplemental benefits, contact the Pennsylvania Employees' Benefit Trust Fund (PEBTF) at (717) 561-4750 or toll-free at (800)522-7279, or at www.pebtf.org. Benefits, benefit levels, and eligibility rules are subject to change.
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