23-54 Transfer Specialist (Management Technician) - Registrar's Office
Job description
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Office of the University Registrar invites applicants for the position of Transfer Specialist.
West Chester University a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. WCU is a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
Working under the direction of the Assistant Registrar for Transfer Services, the Transfer Specialist is responsible for the review of student transcripts, awarding of WCU transfer credit and transfer equivalency review processes utilizing various systems including OnBase, PeopleSoft, Parchment and CollegeSource. This work is high volume, detail oriented, and requires the ability to work independently and to troubleshoot system errors.
The ideal candidate will demonstrate experience working in a fast-paced environment prioritizing tasks and managing time effectively; experience working student information systems, document management systems, or other software systems; and customer service experience which includes communicating complex issues to multiple constituents.
Responsibilities Include:
Review incoming transcripts, process transcript evaluations and apply University policy for transfer credits- Assign transfer equivalencies using the equivalency database
- Process test credits and transfer forms
- Assist in the development and implementation of a continual transfer equivalency review process
- Build course equivalencies in systems leveraged by the Office of the University Registrar
- Process transfer credit appeals and coordinating the overall transfer credit
- Consult with staff, faculty, and students in a professional manner on complex matters that impact student academic records, and University Policies.
- All staff in the Office of the University Registrar are responsible for: processing forms submitted by students, maintaining student record files, responding to the needs of the customers (faculty, staff, students, external agencies, etc.) by telephone, email, text, and/or in person in a timely, professional, courteous manner, and assist office with commencement activities.
- Perform other duties as assigned and/or as needed to provide excellent and timely customer service
- Process other requests in a timely fashion following federal (FERPA) and institutional policies and guidelines.
- Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or any equivalent combination of experience and training OR
- An associate degree may be substituted for two years of required experience
- Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel
- Knowledge of the basic principles and practices and the respective standards of measurement applied within a management discipline
- Ability to use a computer to collect, compile, and assemble data and reports
- Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format
- Ability to develop and maintain effective working relationships with associates in the performance of work
- Ability to analyze varied data by applying the information against interpretative standards in the formulation of recommended action
- Ability to identify problems and recognize appropriate solutions as a result of the analysis of data
- Customer service experience
- Experience with student information systems and document management systems used in higher education such as OnBase, PeopleSoft, Parchment and CollegeSource
- Experience with information systems and document management systems
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter and resume attachments (both required for consideration).
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
HEALTH CARE COVERAGE through the Pennsylvania Employees Benefit Trust Fund (PEBTF)
MEDICAL COVERAGE – effective with date of hire or upon enrollment
AFSCME employees may choose between the Preferred Provider Organization (PPO) plan, a Health Maintenance Organization (HMO) plan available in their service area, or the Consumer Driven Health Plan (CDHP). Newly hired employees pay 5.0% of coverage cost until they begin optional participation in the Get Healthy wellness plan, which will reduce contributions to 2.0% with non-participants paying 5.0% of coverage cost. Employees hired on August 1, 2003 and after pay an additional buy plan cost for PPO plan. New hires that elect to cover dependents pay full cost for covering dependents the first six months of employment.
- PPO – Plan from Highmark Blue Shield includes office visits for in-network at $15 copayment for the primary care physician, $25 copayment for specialists, and services at 100% with no annual deductible or coinsurance; deductible and coinsurance applied to out-of-network providers.
- HMO – Most covered services paid in full if care is coordinated by primary care physician; care not coordinated by primary care physician is not covered. Copayments are $15 for the primary care physician and $25 for specialists.
- CDHP – Most covered services paid in full if care is provided in-network after meeting a $1,500 (single)/$3,000 family deductible. The PEBTF contributes $1,000 (single)/$2,000 (family) per year into a Health Reimbursement Account (HRA) – therefore, the out-of-pocket maximum in –network is $500 for single or $1,000 for family annually.
SUPPLEMENTAL BENEFITS PROGRAM – has a 6 month waiting period
- Prescription drug coverage
- Vision coverage
- Dental coverage
- Hearing Aid coverage
FLEXIBLE SPENDING ACCOUNTS
Pay for select medical and child care expenses on a pre-tax basis through payroll deductions. The Medical Reimbursement Account includes a debit card for immediate access.
GROUP LIFE INSURANCE
Term life policy provided by the Pennsylvania State System of Higher Education for permanent AFSCME employees is based on one-time salary up to a maximum of $40,000
VOLUNTARY LONG-TERM DISABILITY INSURANCE
Income protection equal to 60% of gross annual base salary to a maximum of $5,000 monthly benefit with an option for a 90-day or 180-day benefit elimination period.
VOLUNTARY GROUP LIFE & PERSONAL ACCIDENT INSURANCE
Optional Life and Accidental Death & Dismemberment (AD&D) insurance for eligible AFSCME employees and their family, with premium contributions made through payroll deduction. Maximum employee coverage is five times annual salary up to $500,000.
RETIREMENT PLAN OPTIONS (Choose one):
Defined Benefit Plan* - State Employees' Retirement System (SERS)
Retirement income is based on a fixed formula that considers your years of service, age, and final average salary. The retirement benefit amount for vested participants is guaranteed and not affected by the investment earnings of the plan. Participants are 100% vested after 10 years of service (5 years if enrolled prior to January 1st, 2011). Visit the SERS website http://www.sers.pa.gov for more information.
OR
Defined Contribution Plan - Alternative Retirement Plan (ARP)
Retirement income from the ARP plan is determined by your account balance at the time of retirement, which is comprised of your employee contributions (5% of salary), the State System contributions (9.29% of salary) and any investment earnings based on the performance of the investments you choose. Participants are 100% vested from date of enrollment. Employees may enroll in any of the three available vendors, Fidelity, TIAA-CREF or VALIC.
- The Public School Employees' Retirement System (PSERS) is a defined benefit plan for Pennsylvania's public school employees. If you are a current member of PSERS, the State System is able to continue your enrollment in PSERS or you may elect SERS and opt for multiple service which combines service in both SERS and PSERS to receive a single retirement benefit, or you may enroll in the ARP plan.
SUPPLEMENTAL RETIREMENT PLAN OPTIONS
Pennsylvania State System of Higher Education AFSCME employees have the option to contribute additional pre-tax funds for retirement. You can choose either or both a 403(b) plan (Tax Sheltered Annuity) and/or the 457 plan (Deferred Compensation). Roth 457 after-tax pay option is also available.
STATE EMPLOYEE ASSISTANCE PROGRAM
The State Employee Assistance Program (SEAP) is a confidential program which provides a wide range of no-cost services to address a broad range of problems. This program is administered by the Commonwealth's Office of Administration who has contracted with United Behavioral Health (UBH) to provide SEAP services. Employees and family members are entitled to up to three (3) counseling sessions at no charge. SEAP's phone number is 1-800-692-7459.
TUITION WAIVER
- The employee is entitled to total waiver at the university where they are employed up to 128 undergraduate credits
- The employee's spouse and/or dependents (to age 25) are entitled to total waiver at the university where the employee is employed up to the first undergraduate degree
ANNUAL LEAVE
Paid leave is earned based on a percentage of regular hours paid bi-weekly and the AFSCME employee's years of service. Newly hired employees are entitled to 7 days annually in the first three years of service.
SICK LEAVE
Paid leave is earned at 4.24% of regular hours paid bi-weekly which equates to 11 days annually.
PERSONAL LEAVE
- 1 day in the first calendar year of employment
- 1 day per half calendar year in the second year of employment
- 1 day per calendar quarter in third and subsequent years of employment
(Additional one day of personal leave for employees with more than one year of service who use no sick leave during the leave calendar year)
This summary highlights the Employee Health Program, Supplemental Benefits Program, and leave entitlements for Pennsylvania State System employees covered by the American Federation of State, County, and Municipal Employees (AFSCME) collective bargaining agreement. The benefits described are available to most employees; however, certain eligibility requirements must be met.
This summary is provided for general purposes only. Legal Plan Documents and the AFSCME collective bargaining agreement will govern any discrepancies that may arise. For additional information concerning health and supplemental benefits, contact the Pennsylvania Employees' Benefit Trust Fund (PEBTF) at (717) 561-4750 or toll-free at (800)522-7279, or at www.pebtf.org. Benefits, benefit levels, and eligibility rules are subject to change.
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