Job description

Job Title: Lab Service Technician

Location: Indianapolis, Indiana

Summary

Helps PerkinElmer customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.

Duties and Responsibilities:

• Installation, Maintenance & Repair.Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site.
• Drive toward zero service recalls.
• Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
• Provide appropriate referral to other employees for answers to specific questions or to obtain product information
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of the service system
• Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Seek higher level certification through participation in company sponsored training & development initiatives

Basic Qualifications:

• Associates degree
• 2 + years of experience with repairs and instrument maintenance

Preferred Qualifications:

• Experience in GxP environments is a plus
• The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThe employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus

• Two or more years in servicing/working on HPLCs
• Able to work on GC and GCMS systems is a plus
• Sound knowledge of or ability to service GC, LC, IR, UV, LCMS, IC and other various lab equipment a plus
• Will be required to use company software along with MS Office Suite, Excel.
• Strong interpersonal skills; strong team player with customer satisfaction focus
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Additionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role
• Certification of company training on equipment in minimum of one major discipline (dependent upon geographic needs this may require – two major disciplines)

Other Requirements

• Must be able to remains in a stationary position more than 25% of the time.
• The person in this position needs to occasionally move inside and outside labs.
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds.
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Application Question(s):

• Your email address for communication:

Education:

• Associate (Required)

Work Location: In person

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