The Team Leader (TL) is directly responsible for performance management inclusive of all Transcom and client specific Key Performance Indicators (KPI). To effectively manage his/her team, the Team

Department: Quality & Regulatory Compliance (Clinical Operations) Responsibilities: Processing & reporting Adverse event into the Product Safety database for in association with

Provides quality, personalized customer service in person and by telephone by effectively managing customer wait time and using the customer's name, greetings, and closings to ensure customer